Sylvia Ng

1 post

Sylvia Ng is the CEO of ReturnBear, Canada’s first nationwide returns drop-off network, now expanding globally to offer direct-to-consumer brands Amazon-style instant refunds. With over 18 years in tech, including leadership roles at Shopify, Google, and eBay, Sylvia is on a mission to not only cut return costs but also reduce emissions—helping brands slash both by over 40%. Sylvia has held past roles at eBay and Google, and most recently was a General Manager at Shopify where she worked on products to help early stage e-commerce merchants grow their businesses. In conjunction with her current role, Sylvia is also the founder of Amidira, a Toronto-based startup helping patients and caregivers fight cancer through gift boxes and lifestyle content. Sylvia is an active speaker at tech industry events such as Elevate, Women in Product, SMX, and Big Data Toronto, and was named one Canada’s Inspiring 50 Women in STEM, WeWorkingWomen’s CEO of the Year, and DMZ’s Women of The Year.

The Spiraling Environmental Cost Of E-commerce Returns

bySylvia Ng
November 20, 2024
4.4K views

Alongside the headlines villainizing fast fashion, the scale of the planetary cost of industry-wide high return rates has been coming into focus. How did we get here? And what will it take for fashion to move the needle and realize sustainability doesn’t have to come at the cost of business growth?